Customer Service is referred to the service which is provided to customers. If you are selling products or services online, your customers may face different problems such as a) Problems in Signup, b) Login Problems, c) Trouble in searching a product or service, d) How to use website, e) Ordering Procedure, f) Deficulty in making payment, g) Shipment Problems, h) Order Cancellation, i)Refund Problems, etc. etc.
A customer cannot wait and always wants some satisfying reply to his/her queries immediately, if it doesn’t happen, then he/she can report your website to authorities and you may have to face severe difficulties. It is, therefore, essential that one customer service representative should always be available online to help your customers via chat, e-mails or telephonically.
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